After the frenzy of activity at Christmas, Myles and I sat down and thought about where Mimitoys is going, how it fits in with our family and what we could do to improve the business and the service it provides. We felt that the day to day stock management and order fulfilment is now so well organised that we could hand it over to someone else to pick and pack, freeing up our time for selecting new products, marketing and improving our website. We felt that these areas had always been squeezed as we concentrated (quite rightly) on getting the products out on time and managing our stock.
We spoke to a number of people and businesses who were interested in taking over our order fulfilment before we met John and his team. We immediately felt that their professionalism and commitment to customer service matched our own. Since the beginning of March, they have been running our warehousing and sending out the orders.
As a customer, you won’t notice any difference in our excellent customer service. If you phone Mimitoys on 1890 520 025 with a query, a phone order or looking for toy advice, you will still speak directly to Myles or me. What you will notice in the weeks to come are some exciting new products on www.Mimitoys.ie
We no longer have our warehouse in Trim and, therefore, have moved our Trim shop to its lovely new location in Bookwise in Navan. Of course we also have the Mimitoys shop in Clane, Co Kildare.
I look forward to your comments on the new shop and our service - please let us know how we are doing either by phone (1890 520 025) or email (Mimi@mimitoys.ie).