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Frequently Asked Questions

We have prepared a list of questions we are frequently asked. If this list does not answer your question then you can email us on mimi@)mimitoys.ie or call 046 955 8977 (int +353 469558977) or write to us at Mimitoys, Derryclare, Summerhill, Co Meath, Ireland.

How does the delivery arrive?

It arrives via An Post. When the order leaves our warehouse you will get an email with a tracking number and you can follow your Mimitoys order on www.anpost.ie. It usually is delivered by your local postman. For larger, heavier boxes or multiple boxes, we use DPD. When the order leaves our warehouse you will get an email with a tracking number and you can follow your Mimitoys order on www.dpd.ie. Somebody needs to be at your delivery address. If not DPD will leave you a message to call their depot in order to arrange an alternative delivery time.

How do boxes arrive - is their photos or images of the toys on the side of the box?

Orders are delivered in plain cardboard boxes. No images or photos on the side but the boxes may have toy related text visible on the box. If this is an issue please call us 046 955 8977 (INT +353 46 955 8977) or arrange a delivery address where there are no enquiring eyes.

How long will delivery take?

Orders are delivered quickly. We dispatch all orders the same working day if the order is received before 12 noon. Delivery to your preferred address is within 1/2 working days of our dispatch. Please Note if you give us a business address delivery could be faster.

Where do you deliver to?

We deliver anywhere within in Ireland including Northern Ireland and to offshore Irish islands. We also deliver to Britain (England, Scotland & Wales excluding islands) at a standard cost of €3.95.

How much does Delivery Cost ?

The charge for the delivery & the packaging is EURO-3.95 for each order regardless of the number of items in that order.

Can I pick up my order?

Our warehouse is in Summerhill, Co Meath but please ring in advance to arrange collection - contact Mimi at 0469558977.

Are the toys in stock and how long does it normally take to get delivered?

Toys that you can "add to basket" are in stock. Toys that are noted as out of stock are expected to come back into stock within 4 weeks. Toys that you saw previously on the web site but can't see now are either never coming back into stock, or will return into stock between 3 and 6 months time. All items featured on our site are on our shelves for delivery to your home within 3 - 4 working days. Some items may leave our supplier's warehouse directly, in which case the lead time is 6/7 working days - the delivery schedule is detailed in those items description.

What payment methods do Mimitoys accept?

We accept online payments for Visa, Mastercard, Amex and Irish debit cards ie Laser Cards and Visa Debit. We also accept cheques, bank drafts and postal orders. Please ring us on 046 955 8977 (INT +353 46 955 8977) if you want to pay using these methods.

When is my card transacted?

When you order with us by credit card, the account is not debited until we have dispatched the goods. When you order with us by cheque we dispatch your order when your cheque has cleared its value into the Mimitoys account. Cheques should be made payable to "Mimitoys".

How secure are the Card Details I enter to complete my order?

When you order with us by credit card, the account is not debited until we have dispatched the goods. When you order with us by cheque we dispatch your order when your cheque has cleared its value into the Mimitoys account. Cheques should be made payable to "Mimitoys".

What are your Returns Policies?

All our toys conform to the strict European safety standards and bear the CE mark. We are confident that customers will be happy with their purchases. However, if a customer should wish to return a toy, the toy has to be send back in its original packaging and in a resell-able condition within 30 days of reception of order. The delivery charge is at the customer's expense (except in the case of faulty products). Naturally in this case, we cannot be responsible for items lost or damaged in the post. We recommend that customers get a "proof of posting certificate" to guarantee the packages safe return to us. On reception of the toys/s, a refund will be organised.

What happens to my details on your site?

When ordering on our mimitoys.ie we ask customers to register their details with us. As part of that process we ask you if we want to"Sign-Up to our Newsletter" offering you the opportunity to decline our request. We would like to use these details to inform you of Mimitoys.ie special offers. We have not, do not and will not share your information with any other outside organisation. If you do not wish to receive these Mimitoys offers, please e-mail us at info@mimitoys.ie including your name and address or phone us at 0469558977, and we will remove your details from these Mimitoys promotional activities.

Where is my order?

When your order leaves our warehouse an email is sent to you with the tracking number and the web address where you can track. It gives approximate details as in if out for delivery, received into hub etc. Call Mimi at 0469558977 or email mimi@mimitoys.ie if you need any information on your order.

Is assembly required?

"assembly required" will be clearly marked in the descritpion of the sets, toys, etc, that need assembly The larger role play toys such as dolls houses, playsets, tables and chairs, swingsets, etc...will need assembly.

I want to send the toys to another address, is there anything additional I need to do?

Yes, please fill in the delivery address and most importantly a telephone contact for that delivery address.

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Looking for Great Toys?

Welcome to Mimitoys, the Irish online department store for children, where we are passionate about play. I am Mimi, a French mother of four, who decided to set up Mimitoys in June 2004 with my husband Myles. To contact us email mimi@mimitoys.ie call us on 0469558977, (+353 04 69558977 ) or write to us Derryclare Summerhill, Co Meath.

The inspiration for our business came from the absence of readily available good quality wooden toys that were fun and educational for babies, toddlers and preschool children in Ireland. Since then we have broadened our scope to provide many more creative and engaging online toys for a much wider age range and now also bring you stylish and practical furniture ranges for your childrens bedroom. All available to browse at your leisure online or in our catalogue and ready to be packed and delivered to your door.