We have prepared a list of questions we are frequently asked. If this list does not answer your question then you can email us on mimitoys.ie, call us at 046 955 8977 (int +353 469558977), contact us directly via our online form or write to us at Mimitoys, Derryclare, Summerhill, Co Meath, Ireland.
How does the delivery arrive?
It arrives via An Post. When the order leaves our warehouse you will get an email with a tracking number and you can follow your Mimitoys order on www.anpost.ie. It usually is delivered by your local postman.
How do boxes arrive – is there photos or images of the toys on the side of the box?
Orders are delivered in plain cardboard boxes. No images or photos on the side but the boxes may have toy related text visible on the box as we tend to recycle boxes and re-use boxes. If this is an issue please call us at 046 955 8977 (INT +353 46 955 8977) or arrange a delivery address where there are no inquiring eyes.
How long will delivery take?
Orders are delivered quickly. All orders placed before 2 pm are dispatched same-day. Delivery to your preferred address is normally 1/2 working days but count 4 to be absolutely safe. We would ask for an Eir code too.
Where do you deliver to?
We deliver throughout Ireland. Delivery is 3.95 euro per order (regardless of number of items).
How much does Delivery Cost ?
Delivery is 3.95 euro per order.
Can I pick up my order?
Our warehouse is in Summerhill, Co Meath but please ring in advance to arrange collection – contact Mimi at 0469558977.
Are the toys in stock and how long does it normally take to get delivered?
All items featured on our mimitoys.ie are on our shelves for delivery to your home within 3 – 4 working days.
Where do the toys come from?
The majority of toys come from European suppliers, mainly based in Ireland, Germany, France, Austria, Italy, the Netherlands and the UK.
All toys are designed in Europe, some are made locally, others in Asia.
All toys comply with relevant CE regulations for health and safety.
What payment methods do Mimitoys accept?
We use Stripe as a secure payment gateway and we accept online payments for Visa, Mastercard, Amex and Irish debit cards ie Laser Cards and Visa Debit. We can also accept cheques, bank drafts and postal orders. Please ring us on 046 955 8977 (INT +353 46 955 8977) if you want to pay using these non-card methods both to place an order and arrange postage of cheque, bank draft or postal order.
How secure are the Card Details I enter to complete my order?
All our credit card transactions are safely processed using Stripe.
What are your Returns Policies?
We are happy to refund any unused product returned within 28 days of purchase.
We just ask that it is returned unopened, and in its original packaging.
The choice of carrier and cost of return is at the customer’s expense.
Customers will receive a full refund on reception of the item/s, using the same method of payment as the original order.
In the case of damaged goods, we ask that you report any damage as soon as possible.
Depending on the item, we can organise a replacement or a spare part to be sent out.
What happens to my details on your site?
When ordering on our mimitoys.ie we ask customers to register their details with us. As part of that process we ask you if we want to “Sign-Up to our Newsletter” offering you the opportunity to decline our request. We would like to use these details to inform you of Mimitoys.ie special offers. We have not, do not and will not share your information with any other outside organisation. If you do not wish to receive these Mimitoys offers, please e-mail us at firstname.lastname@example.org including your name and address or phone us at 0469558977, and we will remove your details from these Mimitoys promotional activities.
Where is my order?
When your order leaves our warehouse an email is sent to you with the tracking number and the web address where you can track. It gives approximate details as in if out for delivery, received into hub etc. Please make sure to check your Spam Inbox as sometimes our notifications land there!
Is assembly required?
Most larger items (such as dollhouses, playsets, kitchens, bikes, walkers…) need assembly,
I want to send the toys to another address, is there anything additional I need to do?
Yes, please fill in the delivery address, including the postcode and telephone contact for that delivery address.