Once your order has been placed we will send you an e-mail to confirm your order, we will use the e-mail address you provide in your order form. Please make sure you enter a valid email address. Sometimes the emails can reach your Spam/Junk Inbox, please make sure you check these. Your order can only be confirmed once our credit card has gone through and been accepted by our payment gateway (Stripe). Your card is debited on the day of despatch of your order, except in the case of drop-ship items, where payment is taken at the time of ordering.
All items showing on the website are in stock in our warehouse. Orders placed before 2 pm will have a same-day despatch. Once the order is despatched you will receive an email with the despatch date and tracking number, from that date it usually takes 1/2 working days for delivery unless stated otherwise.
You have the right to cancel your order at any time before the order starts its delivery journey to you. Cancel by e-mailing us at [email protected] or phoning us on +353 (0)46 9558977. In the event of you cancelling your order before the order starts its delivery journey to you, we will issue you a refund for the total value of your order including any postage and packaging charges. We will refund you within 30 days of the cancellation of your order.
We are happy to refund any unused product returned within 28 days of purchase.
We just ask that it is returned unopened, and in its original packaging.
The choice of carrier and cost of return is at the customer's expense.
Customers will receive a full refund on reception of the item/s, using the same method of payment as the original order.
In the case of damaged goods, we ask that you report any damage as soon as possible.
Depending on the item, we can organise a replacement or a spare part to be sent out.
These terms and conditions, and all disclaimers and other material on our website, are governed by and written in accordance with Irish law. Any disputes shall be referred to the exclusive jurisdiction of the Irish courts, to which both parties submit.
Lastly Mimitoys is a sole trading entity of Myriam Doyle. This Irish ecommerce website is founded on our passion about play. Mimitoys was established in June 2004. To contact us email [email protected] call us on 046 9558977 or write to us Derryclare Summerhill, Co Meath.